Privacy Policy
Catford Movers Privacy Policy
This Privacy Policy explains how Catford Movers collects, uses, stores and protects personal data relating to customers and potential customers in the Catford area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quote or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all Catford Movers customers and prospective customers located in the Catford area who contact us, request quotations, book removals, storage or related services, or otherwise communicate with us in relation to our services.
Personal data we collect
We collect and process personal data that is necessary to provide our services and run our business. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, property address, and general contact details.
Service information, such as details of the properties you are moving from and to, access information, dates and times of moves, inventory or item descriptions where necessary to plan the service, and any special instructions you provide.
Communication records, such as information you provide when you call us, write to us, or interact with us through forms or messages, including any feedback, complaints or queries.
Booking and transaction data, such as details of the services you book, prices, invoices, payment status, and limited payment-related information required for processing transactions. We do not store full payment card details.
Technical and usage data, where applicable, such as basic information about how you access any of our online forms or tools, including date and time of access and general device or browser information. This is used to maintain and improve our services.
We collect personal data directly from you when you contact us, complete a form, request a quotation, make a booking or communicate with us. We may also receive information from third parties where it is lawful and necessary, for example from landlords, letting agents, or other service providers involved in your move, but only where this is required to deliver our services.
Lawful bases for processing
We rely on the following lawful bases for processing your personal data:
Contract: We process personal data that is necessary to provide you with quotations, to enter into a contract for removal or related services, and to fulfil our contractual obligations, including arranging and carrying out your move, communicating with you about the service, and managing payments.
Legal obligation: We process certain data to comply with our legal obligations, for example in relation to tax, accounting, record-keeping and responding to lawful requests from competent authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling queries and complaints, preventing fraud and misuse of services, and maintaining business records.
Consent: In limited cases, we may rely on your consent, for example if we wish to send you certain types of marketing communications or use optional cookies or similar technologies. Where processing is based on consent, you have the right to withdraw that consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, estimate the resources required for your move, and respond to your enquiries about our services.
To set up, manage and fulfil bookings, including planning logistics, coordinating staff, arranging vehicles, and carrying out removal and related services.
To communicate with you about the services you have requested, including confirmations, updates, changes to bookings, and post-service follow-up where appropriate.
To manage billing and payments, issue invoices, and maintain financial and accounting records.
To manage our relationship with you, including handling feedback, complaints and disputes.
To maintain the safety and security of our staff, vehicles and customers, for example by recording essential address and access information for operational and safety purposes.
To manage our business operations, including internal administration, service quality monitoring and improvement.
To comply with applicable laws, regulations and guidance, and to cooperate with regulatory, law enforcement and other authorities where required.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, fulfil our legal obligations or manage our business. These parties act either as data processors on our behalf or as independent controllers where appropriate.
Processors: We may use carefully selected service providers to process personal data on our behalf. These may include providers of secure data storage, customer management systems, accounting and invoicing tools, payment processing services, and communication tools. These processors are only permitted to use your data in accordance with our instructions and must provide appropriate security measures.
Other third parties: We may share limited personal data with third parties involved in your move, such as storage facilities or partner service providers, but only where necessary to deliver the agreed services. We may also share data with professional advisers, such as accountants or legal advisers, where required for business and compliance purposes.
Authorities and legal requirements: We may disclose personal data if required to do so by law or if we reasonably believe that such action is necessary to comply with legal obligations, respond to lawful requests, or protect our rights, property or safety, or that of our customers or others.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, data relating to quotations and bookings will be kept for a period that enables us to manage our relationship with you, deal with any complaints or disputes, and meet our tax and accounting obligations. In many cases, this will be up to six years after the end of the relevant financial year, although specific retention periods may vary depending on the type of record and applicable legal requirements.
When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with you.
International transfers
Our core services are provided within the United Kingdom. If we ever transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place. This may include using standard data protection clauses or relying on other lawful transfer mechanisms recognised under data protection law.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees and processors who need it to perform their duties, using secure storage solutions, and applying policies and procedures designed to safeguard information throughout its lifecycle. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is processed.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You may be able to request that we restrict our processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection.
Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how your personal data is being handled.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will be effective when we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
